The Elephant in the Room
The property podcast for the thinking person.

Episodes

Episode 394: Uninsurable? The Hidden Risks in Strata and Property Insurance

When it comes to property ownership in Australia, few topics are as misunderstood—and as crucial—as insurance. In this episode, Veronica sits down with Kimberley Jonsson, CEO of CHU Insurance, to unpack the growing risks in strata and property insurance and why many owners might be underprepared. From the rising cost of premiums to the unseen dangers lurking in older buildings, Kimberley brings expert insight into the systemic issues shaping Australia’s housing market—and what that means for you.

We dive into how the Insurance Affordability Index reveals a stark difference between houses and strata properties, why mandatory strata insurance may be more affordable than you think, and the real consequences of underinsurance. Kimberley also shares powerful case studies—including a Bondi building on the brink of collapse—that challenge conventional thinking about risk, responsibility, and return on investment in the property space.

Whether you're an investor, owner-occupier, strata manager, or buyer's agent, this episode will shift how you think about property protection and help you make smarter, faster decisions. Because when it comes to insurance, delaying action costs more than just money.

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Episode Highlights:

00:00 - Introduction

03:48 - The Underinsurance Crisis

11:30 - Strata Insurance Is More Affordable Than You Think

18:45 - The Challenges with Insurance Valuations

29:40 - What It Takes to Be ‘Uninsurable’

37:54 - Don’t Delay Repairs: The $1M Roof Story

51:07 - The Bondi Building That Nearly Collapsed

59:40 - Final Advice for Buyers and Investors

About our Guest:

Kimberley Jonsson is the CEO of CHU Underwriting Agencies, Australia’s largest and longest-standing strata insurance underwriting agency. With over two decades of experience in strata and insurance, she is a leading advocate for transforming the perception of strata living from a fallback option to the "new Australian dream" by fostering vibrant, informed, and resilient strata communities. Under her leadership, CHU focuses on innovation, education, and sustainability to enhance risk management and build resilience for more than 4.2 million Australians living in strata. Recognized globally for her influence and innovation in insurance, Kimberley also serves as a Director of ANZIIF and has been featured on the Insurance Business Global 100 List

Connect with Kimberley:

Linkedin: https://www.linkedin.com/in/kimberley-jonsson-92300342/

Resources:

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Chris Bates